Updated 21st May 2018 (GDPR)
Dear Web Site Visitor,
Your privacy is our policy and we will do everything we can to protect your trust.
This policy explains when and how we collect personal information, how we use the data, the conditions under which we may disclose it to others and how we keep it secure. By visiting www.optimumcut.com you are accepting and consenting to the practices described in this policy.
Any questions regarding this policy and our privacy practises should be sent by email to Privacy or by writing to Optimumcut Software Limited, 126 High Street, Marlborough, Wiltshire. SN8 1LZ, United Kingdom.
When do we collect information from you ?
We collect information about you when you visit our website, create an account, download trial software or contact us via our customer support system, email or telephone.
What information do we collect from you ?
The personal information we collect includes your name, address, email address, company name, job role, IP address, and information regarding what website pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processor, Fastspring, who specialises in the secure online capture and processing of credit/debit card transactions.
How is your information used ?
We use your information to:
- inform you about our other Optimumcut software products or services
- notify you of any changes or updates to our products and services
- process orders that you have submitted
- to carry out our obligations arising from any monthly subscriptions entered into by you and us
- to allocate and email to you a unique serial code and download link to enable you to use our software
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant subscription you hold with us.
Who has access to your information ?
The We will not share your information with third parties for marketing purposes.
We will not sell or rent your information to third parties
Third party service providers we use and why:
Google Analytics – provides us with general data about how visitors navigate around our websites. We use this to improve the way our websites work (e.g. less confusing for users).
ZenDesk – an online service providing us with a customer support portal and ticketing system for support requests. We use this to ensure all support requests can be tracked and responded to as quickly as possible. https://www.zendesk.com/company/contact-info/
Fastspring – processes our credit card payments when you purchase our products monthly subscriptions and choose to use a credit card as the payment method (other payment methods are available).
You have a choice about whether or not you wish to receive information from us. If you no longer want to receive communications from us after receiving your serial code in your welcome email or after signing up for an account with us, then you can opt-out of further communications by clicking the opt-out link at the bottom of those emails. You can also change your preferences for receiving our communications by emailing us at Privacy
How you can access and update your information
If you change email address, or any of the other information we hold is inaccurate or out of date, please email Privacy or write to us at Optimumcut Software Limited, 126 High Street, Marlborough, Wiltshire. SN8 1LZ, United Kingdom.
You have the right to ask for a copy of the information Optimumcut Software holds about you. You also have a right to be “forgotten” in which case we will remove all of your personal data from our systems except for any data that we are required to maintain for legal reasons (e.g. your acceptance of terms and conditions).
Cookies are small amounts of information which we may store on your computer.
Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org In that case, you may not be able to use certain features on our site.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
We keep this Policy under regular review.